Terms

Terms & Conditions

By Film Me Pty Ltd ABN 57 612 132 395 Last updated

About these terms

These terms are between Film Me Pty Ltd (ABN 57 612 132 395) (“Film Me”, “we”) and you. Part 1 applies to everyone who uses this website. Part 2 applies to organisations and agencies that engage Film Me for post-production or filming.

For client work, the agreement is made up of: (1) any signed contract, (2) your quote and deliverables matrix, (3) these terms, (4) our Licence & Usage Rights and (5) How Film Me uses AI. If they conflict, they rank in that order, so anything agreed specifically for your project overrides these general terms.

Part 1 · Using this website

Content

The text, design and films on this site belong to Film Me or to its clients and are protected by copyright. You may share links to any page. You may print and use the brief template and guides for your own projects. Please do not republish them as your own.

Client work and names

Client names and films are shown to describe work Film Me has carried out. They remain the property of their owners and do not imply endorsement.

AI-generated imagery

Some illustrative photographs on this site are AI-generated and do not show real people. All client work shown is real.

We aim to keep this site accurate and up to date. The guides are general information, not professional advice for your particular situation. The deliverables calculator gives an estimate only, and your quote is what counts.

This site links to other websites, including video hosting services. Film Me is not responsible for their content.

Part 2 · Post-production and filming services

Quotes and pricing

  • We quote a fixed price against a deliverables matrix that lists every file, aspect ratio, language and caption option. Anything outside the matrix is a variation.
  • Quotes are valid for 30 days and are in the currency stated on the quote.
  • For Australian clients, prices exclude GST, which is added to our invoices. Services supplied to clients outside Australia are generally GST-free.
  • We quote third-party costs separately, and you approve them before we commit to them. These include licensed music, stock footage, fonts, translators, voice artists, couriers and hard drives.

Payment

  • A 50% deposit is payable before work starts. The balance is due on delivery, unless your quote sets out stage payments for a larger programme.
  • Invoices are payable within 14 days.
  • We release final master files once they are paid for. If an invoice is overdue, we may pause work and hold back deliverables until it is paid. We will always tell you before we do this.

Pilot batch and approvals

Volume programmes start with a pilot batch of one to three videos. When you approve the pilot, its look, graphics, sound and specification become the master style for the programme. Changing the master style after approval is a variation, because it affects every file that follows.

Feedback and revisions

  • Feedback comes through one review tool, from the named approvers on your side, as one consolidated set of notes per round.
  • Each deliverable includes two rounds of revisions at the edit stage, unless your quote says otherwise.
  • Extra rounds, and changes to anything already approved, are charged at AUD $100 per hour plus GST, or quoted before we start them.
  • Mistakes that are ours, such as a misspelt name, a caption out of sync or a technical fault, are always fixed free of charge.

Your footage and materials

You agree to:

  • send footage and materials in the format and on the dates agreed
  • make sure you have the right to give us the footage, music, logos, fonts and other material you supply, and that the people who appear in it have given the permissions needed for the use you intend
  • tell us at the start about your organisation’s AI policy, security requirements or any need for a non-disclosure agreement
  • keep your own copy of the original footage. We keep a second backup copy of everything we receive, but we are not a storage or archive service for your originals.

If something you are responsible for arrives late, we may need to adjust the schedule. Any extra time this causes may be charged as a variation.

AI

We use AI and automation as described in How Film Me uses AI. People make every creative decision and check every file. We do not generate footage, voices or likenesses of your people, or synthetic versions of your products, unless you have agreed in writing.

If generated material is used with your agreement, please review it carefully at each stage. Approving it confirms that it is accurate and suitable for your purposes. Our Licence & Usage Rights explains what generated material means for ownership.

Delivery and acceptance

We deliver files in a structured folder with a delivery log. Please check them and tell us about any problem within 10 business days. After that the delivery is treated as accepted and further changes are variations. We will still fix any technical fault that we caused.

We keep footage and project files for 12 months after delivery, and never less than 60 days, then delete them unless we have agreed otherwise. You can ask us to delete them sooner.

Confidentiality

We treat your footage, briefs, unreleased work and business information as confidential, and use them only for your project. Freelance editors and collaborators work under the same confidentiality terms. This does not apply to information that is already public, or that we are required by law to disclose.

White-label work for agencies

  • When we work for an agency, we work under the agency’s brand and to its instructions.
  • We do not contact the agency’s clients unless the agency asks us to.
  • We do not show, credit or mention the work anywhere without the agency’s written permission.
  • The agency remains responsible for its own agreement with its client.

Portfolio

For direct clients, once a video is publicly released, we may name you as a client and show the video or excerpts in our portfolio and showreel. If your project is confidential, or you would prefer we did not, tell us in writing and we won’t. White-label work is covered by the section above.

Filming

Where your quote includes filming, these cancellation terms apply to confirmed shoot days:

  • More than 14 days’ notice: one free reschedule. If you cancel, we keep only the part of the deposit that covers work already done.
  • 7–14 days’ notice: 50% of the shoot-day fees are payable.
  • Less than 7 days’ notice: 100% of the shoot-day fees are payable.
  • In every case, you pay for non-refundable third-party costs we have committed to on your behalf.

If unsafe conditions or bad weather stop a shoot, we will agree a new date with you, without extra charge wherever possible.

Cancelling a project

You can cancel a post-production project at any time by telling us in writing. You pay for the work completed and the costs committed up to that date, and the deposit is applied to that amount. We then deliver the work you have paid for.

Australian Consumer Law

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these terms excludes, restricts or changes any right or remedy you have under that law.

Liability

To the extent the law allows:

  • our total liability arising from a project is limited to the fees you have paid us for that project
  • where the Australian Consumer Law lets us limit our liability for failing to meet a consumer guarantee, our liability is limited to supplying the services again or paying the cost of having them supplied again
  • we are not liable for indirect or consequential loss, including loss of profit, revenue or opportunity
  • we are not liable for loss arising from use of this website

You agree to indemnify us against third-party claims arising from material you supplied, or from your use of the deliverables outside the rights described in our Licence & Usage Rights.

Events outside our control

Neither of us is responsible for delays or failures caused by events beyond reasonable control. These include illness, extreme weather, natural disasters, public-health orders, industrial action, and failures of essential third-party services or couriers. If one of these happens, we will work with you to reschedule.

Ending the agreement

Either of us may end the agreement by written notice if the other seriously breaches it and does not fix the breach within 14 days of being asked to. You then pay for work completed and costs committed up to that date.

Disputes

If a problem comes up, please talk to us first. If we cannot resolve a dispute within 30 days, either of us may refer it to mediation in Sydney before starting court proceedings. This does not stop either of us seeking urgent relief from a court.

Governing law and changes

These terms are governed by the laws of New South Wales, Australia, and both of us submit to the courts of New South Wales.

We may update these terms from time to time. A project stays on the version in place when you accepted your quote, unless we both agree otherwise in writing.