Privacy

Privacy Policy

By Film Me Pty Ltd ABN 57 612 132 395 Last updated

Who we are

This website is operated by Film Me Pty Ltd (ABN 57 612 132 395) (“Film Me”, “we”), a corporate video post-production company led from Sydney, Australia.

This policy explains how we handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth). It covers this website, enquiries, and the footage and information we handle when we work on client projects.

What we collect

  • Enquiries. When you use the enquiry form, we receive your name, work email, organisation and what you need finished. If you fill in the optional second step, we also receive the project type, approximate numbers of videos and files, languages, deadline, where the footage is, any AI policy, and your budget range and currency. We also receive whatever you send us by WhatsApp, email or phone.
  • Client contacts. Names, job titles, business contact details and billing details of the people we work with.
  • Client footage and materials. The footage, audio, transcripts, scripts, graphics and documents that clients send us. These often contain the images, voices, names and words of the people who appear in them, and sometimes confidential information.
  • Website. This website does not use analytics, advertising trackers or cookies of its own. Like all web hosts, our host keeps standard server logs, such as IP addresses, browser types and the pages requested, for security and to keep the site running.

How we use it

We use personal information to:

  • reply to your enquiry and prepare a quote
  • edit, version, localise and deliver your videos
  • invoice you and keep business, tax and accounting records
  • keep the website secure and working
  • meet our legal obligations

We do not sell personal information, and we do not share it for marketing.

People who appear in footage

Most of the footage we edit is filmed by, or for, our clients. Our clients are responsible for having permission from the people who appear in it. We use footage only to make that client’s videos.

We do not generate footage, voices or likenesses of real people unless our client has agreed in writing. How Film Me uses AI explains this in detail.

If you have a question about a video you appear in, please contact the organisation that made it. We will help them deal with your request where we can.

AI tools and your information

We use AI tools for routine work such as transcribing interviews, making footage searchable, drafting captions and first-pass translations. A person checks the results.

Every AI tool that touches client footage runs on business terms that do not use your footage to train models. Some of these tools process data on servers outside Australia. If your organisation restricts which tools may be used on its material, tell us at the start and we will work within your policy. See How Film Me uses AI.

Who we share it with

We share personal information only when we need to, with:

  • our web host, NameHero, which runs this website and receives enquiry form submissions
  • our email provider
  • the business cloud services we use to transfer files and review work
  • freelance editors and other collaborators working on your project, who work under confidentiality terms
  • transcription, captioning and translation tools, and translators and voice artists where a project needs them
  • our accountant, bank and payment providers
  • government agencies or others, where the law requires or allows it

Overseas disclosure

Some of these providers store or process information outside Australia, including in the United States and Europe. Some collaborators may also be based outside Australia. Before we disclose personal information overseas, we take reasonable steps to make sure it will be handled in a way that is consistent with the Australian Privacy Principles.

Embedded video

Videos on this site are hosted by YouTube and Vimeo. Nothing loads from their video players until you press play. YouTube videos play in YouTube’s privacy-enhanced mode. When you press play, those services may set cookies and collect data under their own privacy policies.

Preview images for the videos are loaded from YouTube’s and Vimeo’s image servers. This means those services can see your IP address when the page loads.

Storage, security and how long we keep it

  • Footage. Footage is kept on working drives in our studio in Australia, with a second local backup copy, and on a business cloud service for transfer and review. Only the people working on your project can access it.
  • After delivery. We keep footage and project files for 12 months after delivery, and never less than 60 days, then delete them unless we have agreed otherwise. You can ask us in writing to delete them at any time after delivery.
  • Enquiries. If an enquiry does not lead to a project, we keep it for up to two years and then delete it.
  • Business records. We keep invoices and financial records for as long as tax law requires, generally at least five years.
  • If something goes wrong. If we have a data breach, we will tell you promptly. Where it is likely to cause serious harm, we will follow the Notifiable Data Breaches scheme and notify the people affected and the Office of the Australian Information Commissioner (OAIC).

Your rights

You can ask to see, correct or delete the personal information Film Me holds about you. Use the enquiry form (choose “Something else”) or message Rupert on WhatsApp. We will respond within 30 days, and we may need to confirm your identity first. If we cannot do what you ask, we will explain why.

Complaints

If you think we have mishandled your personal information, please tell us first through the enquiry form. We aim to resolve complaints within 30 days.

If you are not satisfied with our response, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992.

Changes

We will update this page when our practices change, and change the date above.